|
|
F.A.Q.
Frequently Asked Questions
What are the Shipping charges?
Shipping rates are charged on a weight per carton basis. Since we are shipping on your behalf .. what the carrier charges is what you'll pay ... Big Daddy does not not make money from shipping charges, we are only acting as agent. When ordering, please make sure that your billing address corresponds with the billing address your issuing credit card bank has on file for you. Orders will not be shipped until address verification can be obtained. There will also be a one time $3.00 fee on all first orders to cover the cost of the UPS adult age verification process and a $6.00 fee on USPS restricted Delivery. This is a one-time fee at the moment and will be offset by current and future savings.
Do I need an ID?
Yes. A government issued picture ID (like a drivers license) and your signature is required to accept your order. On all first orders we use the UPS adult age varification option, valid drivers license for example.
How long will it take to receive my order?
All orders are shipped within the United States Only. Orders, which are placed by 1:00 P.M. EST in most cases, are shipped that day, and depending on your chosen shipping method, should be received within 1-5 business days. Orders placed after 1:00 P.M. EST will be processed and shipped the next business day. Your order can be shipped for you via UPS and USPS. UPS and USPS do not include weekends or holidays as business days. Orders received after 1:00 P.M. Friday will be processed and shipped on the following Monday. All shipping charges are based on your zip code and the amount of items in your basket.
Do your Camel unfiltered cigarettes come from US manufacturers or the EU, or any European, African, Asian, or Indonesian nation?
No. The Camel unfiltered cigarettes we sell come from US manufacturers.
What if I want to order by mail?
We only accept orders online, sorry :-(
How long does it take to be shipped?
Most orders ship the same day!
So what is a USPS restricted delivery?
Can only be delivered to the person who placed the order!
Are Salem cigarettes made in the US?
Yes, made in the USA!
Are marlboro Ultra Lights from America or a foreign country?
Yes! The good olllll USA!
Where are your Lucky Strikes made?
The Lucky Strikes that we ship are made in the USA!
Are the Capri 120's non-menthol made in america or outside of the USA?
They are made in the USA
Are Salem cigarettes made in the US?
Yes, made in the USA!
Are your cigarettes self extinguishing -I hope not - NY is requiring this and it is horrible!
Our Cigarettes STAY LIT !
Are your Parliment Lights EU or USA made?
Made in the USA!
Does your MARLBOROS have the "5 MILES" on the side?
Yes they do!
How fresh are my cigarettes?
Because we do such a high volume of sales we receive new stock daily. We guarantee that the products we sell are the freshest available. If you receive a product that is not fresh let us know we will promptly replace it.
Are the marlboro cigarettes american made?
Made in the USA!
How do I create an account?
Creating an Account is Easy. Simply go through the purchasing steps and complete the registration form. By doing this, you won't have to re-enter your personal information at each visit.
What state are you located in?
Kentucky, USA!
Where are the Kentucky Best cigarettes made? Are they made in Kentucky?
Yes, they are made in the State of Kentucky!
Where are your Lucky Strikes made?
The Lucky Strikes that we ship are made in the USA!
Where are the kool cigaretts that you sell made?
The Kool Cigarettes that we at Big Daddy sell are made in the USA!
Will I be charged taxes?
We will charge sales tax only if the order is being picked up or shipped to Kentucky. It is the responsibility of the Buyer to ascertain and comply with any laws in regard to the purchase and use of any cigarette products. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular State; the consumer may want to contact their state authorities here.
Where Are Your Vantage Cigarettes Made?
Good Ole USA!
Do you carry Carltons 120?
Yes we do!
What if I don't see a certain type of cigarette on your web site?
BigDaddySmokesis constantly updating its inventory. In the event that you don't see something that you want please contact us us. In most cases, if we don't have the item in stock, we can order it for you. We have an extensive network of suppliers and vendors and can usually get what you want very quickly.
Can you ship to New York
No, we can not ship directly into NYS!
Do you deliver in France?
Not at this time!
Do you ship to other countries? like Egypt.
No we do not. Big Daddy will only ship to all US states except New York on behalf of its customers.
How can I track where my package is?
After your order is shipped, we send out an e-mail with a tracking # and a link to UPS online tracking!!!
How will I know you received my order?
You will receive an E-mail confirmation to let you know that your order was received and is being processed. Once Shipped you will receive another email to give you your selected shipper (if shipped) tracking number.
If I choose not to pick up my order, how long will it take to receive my order?
All orders are shipped within the United States Only. Orders, which are placed by 1:00 P.M. EST in most cases, are shipped that day, and depending on your chosen shipping method, should be received within 1-5 business days. Orders placed after 1:00 P.M. EST will be processed and shipped the next business day. Your order can be shipped for you via UPS and USPS. UPS and USPS do not include weekends or holidays as business days. Orders received after 1:00 P.M. Friday will be processed and shipped on the following Monday. All shipping charges are based on your zip code and the amount of items in your basket.
Please explain in more detail about the government issued picture ID and signature requirement. Are you saying that this is what is needed in order to receive a shipment?
On all first orders we use the UPS adult age varification option, valid drivers license for example.
What are the Shipping charges?
Shipping rates are charged on a weight per carton basis. Since we are shipping on your behalf .. what the carrier charges is what you'll pay ... Big Daddy does not not make money from shipping charges, we are only acting as agent. When ordering, please make sure that your billing address corresponds with the billing address your issuing credit card bank has on file for you. Orders will not be shipped until address verification can be obtained. There will also be a one time $3.00 fee on all first orders to cover the cost of the UPS adult age verification process and a $6.00 fee on USPS restricted Delivery. This is a one-time fee at the moment and will be offset by current and future savings.
What if I put a different shipping address, since I am at work all day.
Not a problem, we can ship to your work address!
Will you deliver to the united kingdom (kent)
Sorry...not at this time!
Are marlboro Ultra Lights from America or a foreign country?
Yes! The good old USA!
Are your Virginia slims super slims menthol cigarettes usa or european?
USA MADE!
Can I buy from you for resale? or is this for personal use only?
Personal use only!
Which credit cards do you accept?
Visa, MasterCard, Discover Card and American Express cards are accepted.
Do you have any plans of using PayPal for payment at some time in the future?
No
Do you offer a discount if i order 10-20 or so cartoon at a time?
No we do not...our cigarettes are already discounted....but at times we do send our customers "e-coupons" with up tp $1.00 off per carton!
What if I have a problem with my order?
In the event that you have a problem with your order please email us at CustomerService@bigdaddysmokes.com All shortages must be reported within 24hrs of delivery. Keep all packaging material.
How safe is it to order online?
All credit card transactions are placed utilizing the latest SSL technology. We use Verisign's 128 bit secure encryption.
How do we pay for our order? Do u accept Visa or Mastercard? Is payment expected when they arrive at our address?
Your credit card is charged first...then the product is shipped, usually the same day!
Do your Camel unfiltered cigarettes come from US manufacturers or the EU, or any European, African, Asian, or Indonesian nation?
The Camel unfiltered cigarettes we sell come from US manufacturers .
Where in the world are marlboro cigarette produced?
Our stock of Marlboro cigarettes are produced in the USA! If you order from a Company overseas, they are made there and thus not the same blend.
What if I don't see a certain type of cigarette on your web site?
We are constantly updating its inventory. In the event that you don't see something that you want please contact us. In most cases, if we don't have the item in stock, we can order it for you. We have an extensive network of suppliers and vendors and can usually get what you want very quickly.
I don't feel comfortable with purchasing items with cedit cards...can I pay for my items with a money order?
No...at the moment we only accept credit cards.
Do you accept coupons?
No, but this is something we will try to bring you in the future.
Specials |
F.A.Q. |
Home |
Contact Us |
Site Map
The following warning is required by law:
Warning: Smoking is hazardous to your health. Smoking causes lung cancer, heart disease and may complicate pregnancy; quitting smoking now greatly reduces serious risks to your health; smoking by pregnant women may result in fetal injury, premature birth, and low birth weight; cigarette smoke contains carbon monoxide). The sale of tobacco products to individuals 21 years of age or under is prohibited. In many places it is a crime for individuals under the age of 18 to purchase cigarettes.
|
|
